Last Updated: june 3 2026

At Big Lion Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

We offer a 30-day return policy.

Customers may request a return within 30 days of receiving their order.

Returns are accepted by mail.

To start a return, please contact us at:

Email: support@biglionfurniture.com

Return Cost

We offer free returns.

There are no return fees or restocking fees for eligible returns.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in the original packaging whenever possible
• Proof of purchase or order confirmation may be required

Refund Policy

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed within 7 business days back to the original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Non-Returnable Items

The following items may not be eligible for return:

• Final sale items
• Customized or personalized products
• Items damaged due to misuse or improper handling

Contact Information

Phone: +1 984-459-0223
Email: support@biglionfurniture.com
Address: 5959 Triangle Town Blvd #2179, Raleigh, NC 27616, United States
Business Hour: Monday – Friday| 10:00 AM – 8:30 PM